Call Center in Dubai

WHO
WE ARE?

Reach3C is a call center in Dubai that specializes in operating and managing contact centers & BPO services. Reach 3C is an integral part of Reach Group, a market leader in employee recruitment and outsourcing services that was established in 1999 in the UAE and has developed a broad portfolio of capabilities to successfully address each client’s unique recruitment challenges.

Being a call center in Dubai, we seek to be your most trusted ally by transforming the outlook of the outsourcing industry and developing better benchmarks in service, consumer engagement, and company values.

As a leading call center company in Dubai, Reach3C seeks to leverage the proficiency of our highly qualified team of experts, along with our state-of-the-art facilities to provide and implement solutions for our clients. Here’s how we do it: We constantly offer unbeaten innovative approaches, multiple consumer networks via incorporated platforms, and the best tools to ensure that our business actively delivers appropriate BPO services and contact management solutions.

At Reach 3C, we follow a stringent code of ethics and conduct that guarantees we provide working conditions that satisfy worker standards. As a call center in Dubai, we also concede with all regional labor and tax regulations and employ a secure and healthy work atmosphere with contemporary, fully-equipped offices. We value and respect diversity in the workplace and commerce evenly.

Finally, REACH implements intensive search and assessment measures before hiring employees directly onto its payroll and seconding them to clients’ premises. REACH is a registered and approved call center company in Dubai by the Ministry of Labor.

Our
Vision

To be the regional Market leader in operating and managing contact centers & BPO digitization services to create a unique customer experience.

OUR

APPROACH

We are a leading call center in Dubai among significant call center outsourcing companies that has a strong purpose: To be the regional Market leader in operating and managing contact centers & BPO digitization services. We’re so determined to make sure we deliver purpose-driven, future-fitting business ideas that guarantee excellent customer satisfaction.

To do this, we’ve curated the following approaches :

1.People
Management

As a leading call center in Dubai, and also one of the fast-rising call center outsourcing companies, we believe that effective management of people can result in massive productivity. We organize and construct teams to enhance business performance. We do this by picking and teaching the right teams, managing and enabling them to reach their fullest potential to achieve the common goal. We implement critical modalities such as state-of-the-art facilities, quality management, performance management, award and motivation plan, career path opportunities, training development plans, employee satisfaction, survey, and a low attrition rate of <2% to attain our desired goal.

2.Technology
Digitization of BPO Services

Indeed, technology is constantly moving and transforming industrialization—including Business Process Outsourcing (BPO). To optimize our business process, we make sure we tap into the current technology trends by taking advantage of Cloud Computing, Big Data, Social Media, and Mobile Technology which are pivotal in this regard.

To meet our consumers’ needs—as a major call center in Dubai, competing among other major call center outsourcing companies—we leverage cutting-edge technological facilities to respond to the ever-dynamic nature of market trends. Our tools include:

OMNI Channel Support
Chatbot / Whatsapp Support
Social Media Management
Self-Service & Mobile App
Automation and AI
Survey Automation
Video Chat
Data Management

3.Service
Efficiency

By service efficiency, we seek to get the job delivered without necessarily having to waste time, effort, and resources for us as a business, and for our customers. This is one of the qualities that stands us out from other call center outsourcing companies, especially call centers in Dubai.

We’ve put in place a highly competitive Research and Development team that gathers insights from consumers. This enables us to know the services that our customers love and the ones they don’t. The team helps us understand customer behavior for service efficiency.

Our goal is customer efficiency is to:

4.Customer
Experience Management

We understand that any customer dealing with any call center in Dubai or call center outsourcing company expects to have a good customer experience and satisfaction. Customers want to feel truly special and are treated as the nucleus of the business.

We’ve designed a customer experience management (CEM) attitude where we appropriately engage our customers and ensure they enjoy satisfactory service delivery and have an amazing experience dealing with us.

Our areas of customer experience management system as a call center in Dubai include

Customer Centric

APPROACH

STRATEGIC

PARTNERSHIP

IMPLEMENT BENCHMARKING

STANDARDS

WE ARE

ISO CERTIFIED

Why Reach 3C
Is Your strategic Partner

Frequently asked questions

What are the types of call center?

Call centers come in varied types to suit diverse communication needs. Inbound centers handle incoming customer inquiries, while outbound centers initiate calls for tasks like sales. Virtual centers employ remote agents, omnichannel centers integrate multiple platforms, and blended centers manage both inbound and outbound tasks effectively.

What is the role of a call center?

The pivotal role of a call center revolves around efficient customer communication. Agents handle incoming calls, addressing inquiries, providing support, and resolving issues. They offer a direct link between businesses and customers, ensuring exceptional service delivery, issue resolution, and building positive relationships.

What is the salary of a call center in UAE?

Call center salaries in the UAE vary based on factors like experience, role, and location. On average, entry-level positions can earn around AED 5,000 to 8,000 per month, while experienced agents or supervisors might earn between AED 10,000 to 15,000 per month.

Which is the best call center solution in Dubai?

Determining the best call center solution in Dubai requires consideration of many factors such as scalability, features, local support, and customization options. While there are many reputable options available, one that stands out is the REACH 3C.

Call Center in Dubai

WHO
WE ARE?

Our
Vision

OUR